Last Updated: June 9, 2021
RightMetric respects your privacy and we are committed to protecting your personal data in accordance with applicable data privacy laws and our internal policies.
Information You Provide to Us
At different stages of interacting with RightMetric you might provide us with the following information:
Registration Information: Such as first name, last name, email, company website.
Transaction and Billing Information.
Communications with Us: You might provide us additional information when communicating with us about a support question, requesting a custom case study or conducting Q&A session or any other way.
Information We Collect Automatically
Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
Usage Information: We collect information about your usage of our Services. For example, how much time your spent on our website, which pages you visited, and for how long. We also collect information about what happens when you use our Services along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
How We Use Information
We use information about you as mentioned above and as follows:
To provide our Services – for example, to set up and maintain your account, backup and restore your content, charge you for any of our paid Services, and provide you support for the Services;
To further develop our Services — for example, by adding new features that we think our users will enjoy or find useful;
To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
To inform relevant sales and marketing activities — for example, to send informational or promotional emails to a subset of our Service’s users, in compliance with relevant legislation.
To provide valuable content to users — for example, in the form of an email newsletter including marketing insights and/or industry news.To monitor and protect the security of our Services or detect and prevent fraudulent transactions and other illegal activities.
How We Share Information
We do not sell your private personal information.
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers).
As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of RightMetric, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Other Things You Should Know
You’re in control of communications you receive from us: You can elect to not receive marketing communications from us by, or by utilising opt-out mechanisms in e-mails we send to you. You can also object to receiving marketing communications or request that your personal data be removed from our CRM databases by contacting us using the Contact Information below.
Terminating your relationship with us: We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law. We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
Residents of the European Economic Area (“EEA”): RightMetric serves users around the world, including in the EEA. Please note that as part of our Services, we may transfer your personal information to other regions, including to Canada and the United States. Additionally, if you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. In order to exercise these rights, please reach out to us using the contact information below.
Usernames and Passwords: The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of our website, you are responsible for keeping the username and password confidential. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.
Persons 18 and Under: We are concerned to protect the privacy of children. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. If you believe that we have received information pertaining to or from persons under the age of 18 please contact us using the Contact Information below. If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete such information.