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Offering A Branded & Unified Streaming Experience Across Devices
Key Takeaway
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A unified, cross-device, & strongly branded content streaming experience can lift usage on all owned digital platforms.
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CBC is Canada’s national public broadcaster for both television and radio. In March 2019, CBC launched a new streaming service called CBC Gem which replaced their on-site media library and is now available on Fire TV, Android TV, and iOS apps. Prior to March 2019, CBC hosted its TV & longform video content in a website media library and a mobile phone app. These were separately branded and separate user experiences. No OTT was offered.
![CBC Gem - Website Media Library - Mobile Phone App](https://cdn.prod.website-files.com/5e459e61116466aa9af84140/60aea8180afb8a6109437b3f_CBC%20Gem%20-%20Website%20Media%20Library%20-%20Mobile%20Phone%20App.png)
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In March 2019, CBC sunset its web-based media library called ‘Watch CBC’. At that time, Watch CBC averaged 1.5 Million visits per month.
![CBC Gem - Web Traffic](https://cdn.prod.website-files.com/5e459e61116466aa9af84140/60aea8408e76590ab1c4b986_CBC%20Gem%20-%20Web%20Traffic.png)
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That month, CBC moved its web-based content to a web app called ‘CBC Gem’. It averaged 2.4 Million visits per month in 2020. Naturally, COVID-19 influenced the increased viewership in 2020. Nevertheless, the new web app was a big success.
![CBC Gem - Web Traffic Increase - Watch CBC](https://cdn.prod.website-files.com/5e459e61116466aa9af84140/60aea89e37d32b30b2593e3c_CBC%20Gem%20-%20Web%20Traffic%20Increase%20-%20Watch%20CBC.png)
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Not only was the web app a success on its own, its launch also drastically increased the usership of the CBC Gem Mobile app. Giving users a unified mobile & web experience increased usership of the mobile app by more than 3x, from 37K MAU to 124K MAU.
![CBC - Monthly Active Users - CBC Gem Mobile App](https://cdn.prod.website-files.com/5e459e61116466aa9af84140/60aea9170dc0ef8f0d9e7c7f_CBC%20-%20Monthly%20Active%20Users%20-%20CBC%20Gem%20Mobile%20App.png)
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Gem is also now the CBC’s OTT offering as well.
![CBC Gem - OTT](https://cdn.prod.website-files.com/5e459e61116466aa9af84140/60aea961269b485db1fb925a_CBC%20Gem%20-%20OTT.png)
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